Understand the purpose
AUSTRAC's customer-identification announcement describes pre-verification requirements for Australian online gambling service providers. Offshore casino claims should not be confused with that Australian framework. A statement that an account uses crypto does not establish that identification is unnecessary.
Check the recipient
Before sending sensitive documents, establish the actual company, domain and reason for the request. Use the verified account channel rather than an unsolicited email attachment link. Read the privacy notice to understand handling and retention.
Record what remains unresolved
A desk review can describe the document policy without claiming that a real customer passed it. Testing the flow, measuring turnaround and checking deletion are separate tasks. Our review records distinguish the policy from any observation.
Quick checklist
- Identity and address
- Payment ownership
- Verified upload channel
- Retention and privacy notice
Sources & scope
Primary documents are linked below. Operator statements and independently checked records are different kinds of evidence.
Source review: 5 November 2026. Links can change. No transaction or customer-support test is implied.
About this explanation
Numerical examples are hypothetical unless a source is expressly identified. This page does not recommend an operator or promise an outcome. The UK regulator references explain technical terms; they are not Australian legal guidance.
Research method · Flag an issue
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